Frequently Asked Questions
Answers to common questions.
Can't find what you need? Contact us and we will answer in plain language.
What areas do you serve?
Haven's One provides Texas service coverage. Availability is confirmed at booking, so include your city when you request a quote.
How do I get a price?
Use the quote form or contact us. We reply with a written, itemized quote showing quantities, unit prices, line totals and any applicable tax.
How is multi-unit work priced?
Apartment and multi-unit jobs are priced per unit type, for example 2-bedroom units and 1-bed / 1-bath units, each with its own rate.
Will I get a record of the work?
Yes. Larger jobs include a work log showing the status of each unit or area on each work date, and a completion report at the end.
Is sales tax included?
Where sales tax applies, it is shown as a separate line on your quote and invoice so you can see exactly what you are paying.
Do you require a deposit?
Larger jobs may require a deposit to confirm the schedule. The amount is stated in your quote. [CONFIRM DEPOSIT POLICY]
How can I pay?
[CONFIRM PAYMENT METHODS, for example check, card or bank transfer]
Can I book recurring cleaning?
Yes. Ask about recurring service when you request your quote and we will include it.
Is there a mobile app?
The Haven's One app is in development. It will let you book, track progress, view invoices and pay from your phone.
Still have a question?
Send us a message or request a quote and we will get back to you.